Customer Service

Saddlers Row prides itself on prompt, friendly customer service. If you have any questions or concerns about your order or a product that you are interested in, please feel free to call us at our toll-free number: (888) 710-7171. Any member of our staff can assist you.

Returns
We will happily accept returns of merchandise within 30 days of purchase for a full refund, less the cost of shipping. The returned merchandise must, of course, be in new condition with its original packaging. Please note that we have special requirements with regard to the trial and sales of new and used saddles (see below). Sale item returns will be restricted to terms detailed at time of purchase.

Shipping
We ship all orders via UPS ground. If you would like us to ship your order overnight or via some other carrier, just call us at our toll-free number (888) 710-7171 and we will make those arrangements.

Shipping Rates are based on your purchase total:

Purchase Total Shipping Rate

$0-$24.99 $8.95

$25-$49.99 $10.95

$50-$74.99 $11.95

$75-$99.99 $13.95

$100-$149.99 $15.95

$150-$199.99 $18.95

$200-$249.99 $20.95

$250-$299.99 $22.95

$300-$399.99 $24.95

$400-$499.99 $26.95

$500+ 28.95

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How to Measure For:

Things to Know

Customer Service

Purchase Total	Shipping Rate
$0-$24.99	$8.95
$25-$49.99	$10.95
$50-$74.99	$11.95
$75-$99.99	$13.95
$100-$149.99	$15.95
$150-$199.99	$18.95
$200-$249.99	$20.95
$250-$299.99	$22.95
$300-$399.99	$24.95
$400-$499.99	$26.95
$500+	28.95